How do i make a purchase?
Shopping at THE BOWERY COMPANY is easy:
- Use the ACCENT FURNITURE, LIGHTING, ACCESSORIES, SOFT HOME, KITCHEN & THE GIFT CORNER links.
- Once you have found an item, choose the quantity and click on the ‘ADD TO SHOPPING BAG’ button on the product page.
- Review the items in your Shopping Bag by clicking the ‘SHOPPING BAG’ link at the top of the page.
- Click on ‘PROCEED TO PURCHASE’ to complete your order.
I liked a product, but i don’t want to buy it now, what do you recommend?
Add sold out items, coming soon items and products you love to your WISH LIST, and you will be able to consult them later and receive an email when your products are selling out or when they are back in stock.
Do i need to set up an account to place an order?
You need to create an account at THE BOWERY COMPANY to shop with us. Register with us and you’ll be able to enjoy the following benefits:
- Track your orders and review past purchases
- Add sold out items and products you love to your WISH LIST
- Save your address and billing details so you can shop even quicker next time
I’ve forgotten my password – what should i do?
To re-set your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the LOG IN page. Please note, for security reasons we are unable to send your old password via email.
What payment methods does the bowery company accept ?
We are accepting only cash-on-delivery “COD” for the time being.
Can i request a gift to be wrapped ?
THE BOWERY COMPANY offers a complimentary gift box for small home accessories and decorative items. We will wrap your gift in our silk tissue paper, seal it with THE BOWERY COMPANY sticker and place it in a special THE BOWERY COMPANY box. Unfortunately, we are unable to offer gift box options for furniture or sizeable home accessories; we apologize for any inconvenience.
Which countries does the bowery company ship to ?
THE BOWERY COMPANY ships to the world! If your country is not on our country list at checkout kindly send us an email to email@example.com for a customized quote.
Is my package insured and do i need to sign for my order ?
All your purchases are insured against theft and accidental damage whilst in transit from THE BOWERY COMPANY to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect conditions, we require proof of delivery for all orders and are unable to authorise for packages to be delivered without a signature.
Can i change or amend my order once it has been placed?
Does the bowery company ship to multiple addresses ?
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.
How can i track my order ?
For UAE DELIVERIES: Once your order has been approved and your package is ready to leave our warehouse you will receive an email with an Airway Bill 'AWB' tracking code. Simply visit www.aramex.com or download ARAMEX app and enter your tracking code in the corresponding field "Track your shipment" on the Home page.
For INTERNATIONAL DELIVERIES: Once your order has been approved and your package is ready to leave our warehouse you will receive an email with an Airway Bill 'AWB' tracking code. Simply visit www.aramex.com or download ARAMEX app and enter your tracking code in the corresponding field "Track your shipment" on the Home page. Should you have any further questions, do not hesitate to contact us at firstname.lastname@example.org.
When will i be charged ?
For UAE DELIVERIES, you have the option to pay at checkout on our website by credit card through 2checkout portal, or Cash on Delivery upon reception of your order. For INTERNATIONAL DELIVERIES, you can only pay at checkout on our website by credit card through 2checkout portal.
How long will it take for my order to ship ?
At THE BOWERY COMPANY, our priority is a fast and reliable delivery to your doorsteps. However, to ensure your entire satisfaction, orders are subject to verification and approval before shipping and may take up to 48-hour to process* with tons of love and care. THE BOWERY COMPANY is pleased to extend customers FREE Standard Shipping in the UAE*, which takes up to 2 business days after processing.
** Subject to areas restrictions: Delivery services to locations South or West of Abu Dhabi is considered “remote locations” (except Al Ain and any towns/locations on Abu Dhabi – Al Ain road and Dubai – Al Ain road). It includes, but is not limited to the following areas: Tarif area, Al Ruwais area, Abu Alabyadh area, Al Arrad area, Al Wagan area, Um El Zumool area, Madinat Zayed al Gharbiya area, Qareen Al Aish area, Al Hamra area. Shipping Fees in this case will be AED 30 for up to 5 kilograms (kg), and will depend on volumetric weight of your products whose weight is above to 5 kilograms (kg).
We are pleased to offer competitive international shipping fees thanks to our Partner Aramex. A more accurate shipping cost which depends on the destination and the volumetric weight of your items will be provided at checkout.
Delivery time frame within the GCC , Jordan, Lebanon and Egypt varies between 1 to 3 days from the day you receive your Airway Bill "AWB" tracking number. For other countries, delivery can take up to 7 days.
Please note that business days do not include weekends and holidays.
Please note that orders placed after 1PM UAE time (UTC+4) will not be processed until the following business day. Orders placed on weekends and holidays will not be processed until the following business day.
Please note that deliveries can take longer during our Sale and Holiday Season periods when it may take up to 72 hours for shipments to be processed. We work closely with our shipping partners to minimize the potential impact of delays on our customers.
How can i return & exchange an item ?
We hope that you love our furniture and accessories. With our Love-It-or-Leave-It Guarantee*, you can return an item within 7 days of receiving your order if you’re not perfectly satisfied. Please note that this guarantee only applies to products purchased directly from THE BOWERY COMPANY. Making an exchange is easy. Simply send us an email to email@example.com and our delivery agent will call you to collect your item (s)* back to us from your home, work or alternative address for a return charge which depends on the volumetric weight of your item (s). Once the order has been shipped back to our warehouse, you will receive an email with a Promo Code with the value of your returned item (s) minus the return charge which depends on the volumetric weight of your returned item (s), to be used on our website against a future purchase .
Simply visit thebowerycompany.com. Once you have found an item, choose the quantity and click on the 'ADD TO SHOPPING BAG' button on the product page. Review the items in your Shopping Bag by clicking the 'SHOPPING BAG' link at the top of the page. Before you 'PROCEED TO CHECKOUT' to complete your order, please enter the code sent by email in the PROMO CODE space. Your Promo Code amount will then be automatically deducted as payment on your order. Complete your order by clicking on 'PLACE ORDER'. Once an order is placed, you will receive an order number and a confirmation email with your order summary.
If your Promo Code exceeds the total order amount, the remaining balance will automatically be credited to your The Bowery Company account. If your order exceeds the value of the Promo Code, the remaining balance exceeding the value of the promocode must be paid by Cash on Delivery 'COD' upon delivery of your item(s) or credit card through 2checkout portal if the delivery is in the UAE and by credit card if the delivery is outside the UAE.
*We do not offer refunds and any pre-ordered item cannot be refunded or returned.
**Please note that all returns should be sent back sealed in the original packaging provided, otherwise no return can be made.
What should i do if i receive my order incomplete, incorrect or faulty?
Ooops, our mistake. We are very sorry that we could have sent you an item that is different to what you have ordered. If this is the case, kindly call immediately our Customer Care at +971568964712 or email us at firstname.lastname@example.org with the name/product code of the item (s) you were supposed to receive to schedule a replacement. Please note that the return charge will be waived under the following circumstances:
- Items that are faulty (i.e. received damaged or manufacturing fault)
- Orders that arrive incomplete
- Incorrect Items
Can the bowery company customize furniture?
Some designs are available in a wide variety of materials, finishes, dimensions and colors which one can choose from to receive a unique piece. Do not hesitate to contact us at email@example.com should you want to check if your favorite item exists in a different material, color or dimension.
I am outside the UAE, can my order be delivered internationally ?
Yes! We are pleased to provide international deliveries to customers everywhere in the world! Prices can be seen either in AED or USD or SAR and orders will be processed in AED payment terms. All prices are shown in Dirham (AED).
Do I need to pay any duties or customs upon reception of my order ?
When shopping on thebowerycompany.com, the item’price is exclusive of any import duties and taxes. Such fees if they occur, must be paid upon reception of your order.International orders are subject to duties, customs, and value added taxes. If you are shipping your order outside of UAE, as a condition of sale, you acknowledge and agree that title to your order transfers to you after exportation from the UAE and immediately prior to importation of such order at the border of the ship to location and assume all risk and responsibility for the import clearance, duties, and delivery to final destination except for orders to the European Union which are shipped on a Delivered duty paid "DDP" terms of delivery.
What items can I order and receive internationally?
We offer a wide selection of items to choose from across our homewares, gifts and lighting sections. Some pre-order items such as the customized neon signs need a special quote that we will provide you upon reception of your order. Should you wish to get a shipping quote, kindly contact us on firstname.lastname@example.org and we will revert with a cost-effective international shipping quote for these specific products.
Unfortunately, some items may require special handling as specified by local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible. We are not responsible for products confiscated by the legal authorities of your country or state; we advise you to check your local laws in advance, before ordering, if you suspect that your country bans any products.
What is the shipping cost applied for my purchases outside the UAE ?
We are pleased to offer competitive international shipping fees thanks to our Partner Aramex. A more accurate shipping cost which depends on the destination and the volumetric weight of your items will be provided at checkout. For bulk orders, do not hesitate to send us an email to email@example.com and we will be happy to assist you with a customized shipping solution.
I am outside the UAE, can my order be delivered internationally ?
Yes! We are pleased to provide international deliveries to customers everywhere in the world! Prices can be seen either in AED, SAR, KWD, OMR, QAR, LBP, JOD, EGP, or USD and orders will be processed in AED payment terms. All prices are shown in Dirham (AED).