Hey babe! Treat yourself for the first time with us and enjoy 10% off with code "tbcwelcome" at checkout! Terms and Conditions apply

  • *Free Shipping
  • Cash On Delivery
  • Easy Returns
  • *Free Shipping
  • Cash On Delivery
  • Easy Returns

FAQS

SHOPPING

Shopping at THE BOWERY COMPANY is easy and secured:

  • Click on the Main Categories links.
  • Once you have found an item, choose the quantity and click on the ADD TO CART button on the product page.
  • Review the items in your Shopping Bag by clicking on the SHOPPING BAG image at the top of the page.
  • You can either VIEW YOUR CART if you need to do modifications, or CHECKOUT directly.
  • If you are a new customer you need to create an account.
  • If you are an existing customer you need to login with your email address and password.
  • Click on PROCEED TO CHECKOUT to complete your order.
  • Choose your delivery address to proceed.
  • Enter a promocode if applicable and click on APPLY COUPON.
  • Choose your desired payment method, click on Terms & Conditions and go to PLACE ORDER.

Once you have finished shopping and proceed to checkout you will find a field called PROMO CODE. Type your code in this field and click APPLY COUPON. The correct amount should be removed from your grand total.

Add sold out items, coming soon items and products you love to your WISH LIST, and you will be able to consult them later and receive an email when your products are selling out or when they are back in stock.

We have a main category called PRE-ORDER on the website where we display products that are not yet physically in stock in our warehouse but which are either on their way to us (oh yes! sea shipments take around 40 days) or which are available only on-demand. Instead on clicking on ADD TO CART you will need to click on PRE-ORDER. On the product page you will find a notice saying AVAILABILITY: PRE-ORDER and a message giving the expected arrival date. The arrival time is only an estimate and delays that are out of our hands (weather conditions, customs ‘clearance, our suppliers’ stock discrepancy...) can happen sometimes and we reserve the right to refuse any cancellation because of delays. Please contact us by email to hello@thebowerycompany.com">hello@thebowerycompany.com for more information.

We know how excited you could be, waiting for your pre-order to reach you! This is why we offer from time to time promotions and discounts on pre-orders. These offers are not cumulative with other promotions and cannot be claimed retrogradely.

We do not have a physical store as we are an online shopping website. We offer fast and free delivery to your home or office. You can shop from the comfort of your home in sweatpants with a cup of tea, 24h a day; avoid the traffic jam and the crowded malls! We will deliver your order to your doorsteps, and if you don’t like it, no worries! You can return it within 7 days!

If you want to get a sample of our wallpapers, feel the texture of a rug or see live a piece of furniture, you can contact us on hello@thebowerycompany.com">hello@thebowerycompany.com and schedule a visit to our warehouse with one of our customer care representatives.

THE BOWERY COMPANY offers a complimentary gift box for small home accessories and decorative items. We will wrap your gift in our silk tissue paper, seal it with THE BOWERY COMPANY sticker and place it in a special THE BOWERY COMPANY box. Unfortunately, we are unable to offer gift box options for furniture or sizeable home accessories; we apologize for any inconvenience.

Some designs are available in a wide variety of materials, finishes, dimensions and colors which one can choose from to receive a unique piece. Do not hesitate to contact us at hello@thebowerycompany.com should you want to check if your favorite item exists in a different material, color or dimension. We can customize furniture on demand such as marble coffee / side / dining tables, kindly contact us for more information.

If you are a retailer, we do offer wholesale terms on specific products with discounted prices and a minimum order quantity. Please send us an email to hello@thebowerycompany.com">hello@thebowerycompany.com with your company details and we will revert to you.

Yes we do! If you are an interior designer or an interior stylist, kindly send us an email to hello@thebowerycompany.com to initiate a conversation and discuss ways we can work together!

We offer a wide selection of items to choose from across our home accessories, gifts and lighting sections. Unfortunately, some items may require special handling as specified by local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible.

You can see on the product description page if a product is suitable for an international delivery. At checkout, if you have added a product that is not suitable for your shipping country you will see an error message asking you to remove it from your basket to continue your checkout process.

Some pre-order items such as the customized neon signs need a special quote that we will provide you upon reception of your order. Should you wish to get a shipping quote, kindly contact us on hello@thebowerycompany.com">hello@thebowerycompany.com and we will revert with a cost-effective international shipping quote for these specific products.

We are not responsible for products confiscated by the legal authorities of your country or state; we advise you to check your local laws in advance, before ordering, if you suspect that your country bans any products.

If you are interested in some of our products that are not open for international deliveries we can still send you a customized shipping quote and you can decide if you wish to proceed or no with your order!

 


PAYMENTS

We are accepting cash-on-delivery “COD” and secured credit card payment for UAE and KSA orders. For international orders we accept only secured credit card payment. We guarantee a safe shopping experience on our website and we currently accept Visa and MasterCard credit cards.

At The Bowery Company we maintain the highest levels of security. Our site uses high-level encryption technology that encrypts the data you provide us, ensures it is safe and not accessible to any third party. Your data is only used to process orders and to serve you better. It will be under no circumstances disclosed to any third party.

 


DELIVERY

THE BOWERY COMPANY ships to the world! If your country is not on our country list at checkout kindly send us an email to hello@thebowerycompany.com for a customized quote.

Yes we can offer a Same Day delivery in the UAE at a flat cost of AED 150. Kindly contact us for more information.

All your purchases are insured against theft and accidental damage whilst in transit from THE BOWERY COMPANY to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect conditions, we require proof of delivery for all orders and are unable to authorize for packages to be delivered without a signature.

Before your purchases have been prepared for delivery you can cancel an item, change the size or edit your billing and shipping details if you have chosen the Cash on Delivery method of payment. However, we are unable to combine orders or add pieces to an existing order once it has been placed. Orders that have been already placed and paid by credit card cannot be cancelled, however shipping details can be amended. If you need to make any amendments, please send us an email to hello@thebowerycompany.com.

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

For UAE, KSA & INTERNATIONAL DELIVERIES: Once your order has been approved and your package is ready to leave our warehouse you will receive an email with an Airway Bill 'AWB' tracking code. Simply visit www.aramex.com or download ARAMEX app and enter your tracking code in the corresponding field "Track your shipment" on the Home page. Should you have any further questions, do not hesitate to contact us at hello@thebowerycompany.com.

For UAE and KSA DELIVERIES, you have the option to pay at checkout on our website by credit card through our 2checkout portal, or Cash on Delivery upon reception of your order.

For INTERNATIONAL DELIVERIES, you can only pay at checkout on our website by credit card through our 2checkout portal.

At THE BOWERY COMPANY, our priority is a fast and reliable delivery to your doorsteps. However, to ensure your entire satisfaction, orders are subject to verification and approval before shipping and may take up to 48-hour during business days to process with tons of love and care.

Please note that business days do not include weekends and holidays.

Please note that orders placed after 1PM UAE time (UTC+4) will not be processed until the following business day. Orders placed on weekends and holidays will not be processed until the following business day.

Please note that deliveries can take longer during our Sale and Holiday Season periods when it may take up to 72 hours for shipments to be processed. We work closely with our shipping partners to minimize the potential impact of delays on our customers.

UAE DELIVERIES

THE BOWERY COMPANY is pleased to extend customers FREE Standard Shipping in the UAE, which takes up to 2 business days after processing.

Subject to areas restrictions: Delivery services to locations South or West of Abu Dhabi is considered “remote locations” (except Al Ain and any towns/locations on Abu Dhabi – Al Ain road and Dubai – Al Ain road). It includes, but is not limited to the following areas: Tarif area, Al Ruwais area, Abu Alabyadh area, Al Arrad area, Al Wagan area, Um El Zumool area, Madinat Zayed al Gharbiya area, Qareen Al Aish area, Al Hamra area.

INTERNATIONAL DELIVERIES

We are pleased to offer competitive international shipping fees thanks to our partner ARAMEX. A more accurate shipping cost which depends on the destination and the volumetric weight of your items will be provided at checkout.

Delivery time frame within the GCC, Jordan, Lebanon and Egypt varies between 6 to 10 working days from the day you receive your Airway Bill "AWB" tracking number. For other countries, delivery can take up to 7 days.

Please see the relevant help line number for your destination below:

UAE : 600 544000

Saudi Arabia: +971 800 626744

For other countries kindly visit www.aramex.com

Starting January 1 2018, a VAT at a rate of 5% will be added at checkout on UAE and KSA orders.

For UAE DELIVERIES, there are not customs duties to pay only a VAT at a rate of 5% should be paid at checkout from January 1, 2018.

For GCC, LEBANON, JORDAN and EGYPT DELIVERIES, any applicable VAT or customs duties will have to be paid to the courrier company upon delivery.

FOR EUROPEAN UNION + UK DELIVERIES

No additional taxes or customs duties are charged for articles that are shipped to the European Union and the UK. The shipping costs include VAT.

FOR THE REST OF THE WORLD

Customs duties are not included in our international shipping costs. We try to make our shipping costs as competitive as possible, but you may be charged your country’s import duties when your order reaches customs. As custom duties are out of our control, we are unable to confirm the financial limits that exempt you from being charged. We are also unfortunately unable to advise what these custom duties may be as these are governed locally and not charged by THE BOWERY COMPANY.

For orders shipped outside the UAE, we are pleased to offer competitive international shipping fees thanks to our Partner Aramex. A more accurate shipping cost which depends on the destination and the volumetric weight of your items will be provided at checkout.

For bulk orders, do not hesitate to send us an email to hello@thebowerycompany.com and we will be happy to assist you with a customized shipping solution.

 


RETURNS

We hope that you love our furniture and accessories. With our Love-It-or-Leave-It Guarantee, you can return an item within 7 days of receiving your order if you’re not perfectly satisfied. Please note that this guarantee only applies to products purchased directly from THE BOWERY COMPANY.

Please note that all returns should be sent back sealed in the “original brand” packaging provided. Otherwise if the product is not in a perfect resalable condition, no return can be made. We reserve the right to ask you for a picture of the returned package before we request a collection from our partner ARAMEX.

  • Send us an email to hello@thebowerycompany.com and our delivery agent will call you to collect your item (s) back to us.
  • If you are looking to exchange your item (s) for another one kindly mention it in the email, in this case the return fee will be waived.
  • Once the order has been shipped back to our warehouse, you will either receive your exchanged item delivered to you, or if are not proceeding with an exchange you will receive an email with a Promo Code with the value of your returned item (s) minus the return charge, to be used on our website against a future purchase.
  • The standard return fee is AED 25 but it could be higher and depends on the volumetric weight of your returned item (s).

Unfortunately, we do not offer refunds and we are unable to offer cash back. However, we offer free exchanges. This means that if you place an order and the product received does not satisfy you, you can exchange your item free of charge. This will give you the opportunity to order another item of your choice. Please note, however that the exchange needs to happen simultaneously and within 7 days of receiving your order. In case of a return without an exchange we will issue a store credit equal to the amount of your order paid minus a return fee. The standard return fee is AED 25 but it could be higher and depends on the volumetric weight of your returned item (s).

Unfortunately, no return or refund can be made on pre-ordered, customized and sales items.

  • Visit thebowerycompany.com and shop your favorite products.
  • Before you PROCEED TO CHECKOUT to complete your order, please enter the code sent by email in the PROMO CODE field. Your PROMO CODE amount will then be automatically deducted as payment on your order.
  • Complete your order by clicking on PLACE ORDER. Once an order is placed, you will receive an order number and a confirmation email with your order summary.
  • If your PROMO CODE exceeds the total order amount, the remaining balance will automatically be credited to your The Bowery Company account.
  • If your order amount exceeds the value of the PROMO CODE, the remaining balance which is exceeding the value of the PROMO CODE must be paid by Cash on Delivery 'COD' upon delivery of your item(s) or by credit card through 2checkout portal if the delivery is in the UAE or KSA and by credit card if the delivery is for other countries.

Ooops, our mistake. We are very sorry that we could have sent you an item that is different to what you have ordered. If this is the case, kindly call immediately our Customer Care at +971568964712 or email us at hello@thebowerycompany.com with the name/product code of the item (s) you were supposed to receive to schedule a replacement.

Please note that the return charge will be waived under the following circumstances:

  • Items that are faulty (i.e. received damaged or manufacturing fault)
  • Orders that arrive incomplete
  • Incorrect Items

 


TECHNICALS

To re-set your password, follow the FORGOTTEN PASSWORD instructions on the LOG IN page. Please note that for security reasons we are unable to send your old password via email.

Unfortunately, if you go back to the previous page or click on “BACK” or refresh the page while entering your credit card details, your order details will be erased and you will have to start your order again. We apologize for this inconvenience, as during the checkout process you are being moved to a secured payment portal which is independent from our website.

Unfortunately you must register as a new customer in order to be able to place an order with us. You can register before starting your shopping experience with us or at checkout in the dedicated field.

When you visit the checkout page and try to place an order, you may have missed a few details that are not allowing you to move forward with your purchase:

  • Make sure to have register with us or log in. A reminder message will show on the left-hand side of the page asking you to do so.
  • Make sure to fill all fields with a *, these are mandatory to proceed with your order.
  • Make sure to remove from your basket items that are not suitable for your shipping country. You will see a notification message under the 2.SHIPPING METHOD saying: “Sorry, no quotes are available for this order at this time. Make sure you have the correct country, city and zip/post code.”
  • 4- Make sure to add a Zip/postal code at checkout if you see a * next to the corresponding field. If you do not have a Zip /postal code just fill it with 0000 and we will contact should we need more details on your delivery address.

There are many reasons why you may have this error message. The promo code may have expired and is not valid anymore, or it may not be cumulative with an existing offer. Kindly note that a promo code such as TBCWELCOME can be only used once and is not valid on sales and customized items such as neon signs. Do not hesitate to contact us if you need more information.

You must have received an order confirmation email if you have fully completed the checkout process and landed on a page with an order confirmation number. The reason my be that our email may have ended up in your JUNK MAIL, it happens often with GMAIL accounts please check again and if you still didn’t receive your order confirmation email, kindly contact us on hello@thebowerycompany.com.

Add The Bowery Company to your address book to ensure mail delivery. Find your email provider below, and follow the step-by-step instructions on how to add The Bowery Company email addresses / domain to your address book.

If your email provider is not listed below, please contact them directly.

GMAIL USERS:

  • Open your email message.
  • Click on the arrow next to reply on the top right corner.
  • Click on "Add THE BOWERY COMPANY to your contacts list".
  • Our email addresses will be automatically entered into your contacts list.

MICROSOFT OUTLOOK USERS:

  • Open your email message.
  • Click on “home” at the top left corner.
  • Go to “Address book” at the top right corner.
  • Go to “File” and click on “New Entry”.
  • Click on “New Contact”.
  • Enter the email in the email tab.
  • Click on “Save and Close” on the top left corner.
  • Our email address will be automatically entered into your contacts list.

WINDOWS LIVE & HOTMAIL USERS:

  • Open your email message.
  • Click on the Settings icon on the top right corner.
  • Click on “More mail settings” from drop down menu.
  • Click on “Safe and blocked senders”.
  • Click on “Safe senders”.
  • Enter the emails in the box, and click on ‘Add to list’.

The requested quantity may not be available unfortunately. Kindly contact us for more information on hello@thebowerycompany.com and we can help you source alternative products or pre-order the requested quantity desired if available at our suppliers.

 

© The Bowery Company 2016 - All Reserves. Designed & Developed by Tibs

A little something just for you!

Register with us and use tbcwelcome for 10% off at checkout

Subject to Terms & Conditions. This discount is not applicable on Sales and Neon Signs.

Thanks, I already registered. No thanks, I would like to pay the full price.