Frequently Asked Questions

How do I make a purchase?

Shopping at THE BOWERY COMPANY is easy and secured:

  • Click on the Main Categories links.
  • Once you have found an item, click on it and choose the quantity and click on the ADD TO CART button on the product page.
  • Review the items in your Shopping Bag by clicking on the SHOPPING BAG image at the top of the page.
  • You can either VIEW / EDIT YOUR CART if you need to do modifications, or PROCEED TO CHECKOUT directly.
  • Enter a promo code or gift card if applicable and click on APPLY COUPON.
  • If you are a new customer you can create an account to store your data and orders history.
  • If you are an existing customer you can login with your email address and password in order to have this order saved into your account.
  • Click on PROCEED TO CHECKOUT to complete your order.
  • Choose your delivery address to proceed and shipping method.
  • Choose your desired payment method, click on Terms & Conditions and go to PLACE ORDER.

HOW DO I USE A PROMO CODE?

Once you have finished shopping and proceed to checkout you will find a field called APPLY DISCOUNT CODE. Type your code in this field and click APPLY. The correct amount should be removed from your grand total.

I LIKED A PRODUCT, BUT I DON’T WANT TO BUY IT NOW, WHAT DO YOU RECOMMEND?

Add sold out items, coming soon items and products you love to your WISH LIST by clicking on the heart sign on the top right of a product image, and you will be able to consult them later and receive an email when your products are selling out or when they are back in stock.

WHAT DOES PRE-ORDER MEAN?

We have a main category called PRE-ORDER on the website where we display products that are not yet physically in stock in our warehouse but which are either on their way to us or which are available only on-demand. Instead on clicking on ADD TO CART you will need to click on PRE-ORDER. On the product page you will find a notice saying PRE-ORDER and a message giving the expected arrival date. The arrival time is only an estimate and delays that are out of our hands (Covid-19 lockdown restrictions resulting in production and logistics delays, weather conditions, customs'clearance, suppliers’ stock discrepancies...) can happen sometimes and we reserve the right to refuse any cancellation because of delays of less than 90 days from the mentioned ETA on your pre-order. Please contact us by email to [email protected] for more information.

We know how excited you could be, waiting for your pre-order to reach you! This is why we offer from time to time promotions and discounts on pre-orders. These offers are not cumulative with other promotions and cannot be claimed retrogradely.

WHERE IS YOUR STORE?

We are now located in our renovated showroom space in Al Quoz, just type : THE BOWERY COMPANY on Google Map to find us. Our full address is:

The Bowery Company

Al Mulla Warehouse C08, Al Quoz 1 - Dubai.

We're open 7 days a week from 9AM to 5PM.

We also offer fast and free delivery to your home or office. You can shop from the comfort of your home in sweatpants with a cup of tea, 24h a day; avoid the traffic jam and the crowded malls! We will deliver your order to your doorsteps.

CAN I REQUEST A GIFT TO BE WRAPPED?

THE BOWERY COMPANY offers complimentary gift wrapping for small home accessories and decorative items. Unfortunately, we are unable to offer gift box options for furniture or sizeable home accessories; we apologize for any inconvenience.

CAN THE BOWERY COMPANY CUSTOMIZE FURNITURE?

Some designs are available in a wide variety of materials, finishes, dimensions and colors which one can choose from to receive a unique piece. Do not hesitate to contact us at [email protected] should you want to check if your favorite item exists in a different material, color or dimension. We can customize furniture on demand such as sideboards, coffee / side / dining tables, kindly contact us for more information.

CAN I ORDER ITEMS TO RESELL THEM?

If you are a retailer, we do offer wholesale terms on specific products with discounted prices and a minimum order quantity. Please send us an email to [email protected]">[email protected] with your company details and we will revert back to you.

DO YOU OFFER A DESIGNER DISCOUNT?

Yes we do! If you are an interior designer or an interior stylist, kindly send us an email to [email protected] with your license to initiate a conversation and discuss ways we can work together and we will send you our designers discount packages!

WHAT ITEMS CAN I ORDER AND RECEIVE INTERNATIONALLY?

We offer a wide selection of items to choose from across our home accessories, gifts and lighting sections. Unfortunately, some items may require special handling as specified by local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible.

You can see on the product description page if a product is suitable for an international delivery. At checkout, if you have added a product that is not suitable for your shipping country you will see an error message asking you to remove it from your basket to continue your checkout process.

Should you wish to get a shipping quote on items not mentioned as available for international shipping, kindly contact us on [email protected]">[email protected] and we will revert with a cost-effective international shipping quote for these specific products.

We are not responsible for products confiscated by the legal authorities of your country or state; we advise you to check your local laws in advance, before ordering, if you suspect that your country bans any products.

CAN I STILL ORDER ITEMS THAT ARE NOT AVAILABLE FOR INTERNATIONAL SHIPPING?

If you are interested in some of our products that are not open for international deliveries we can still send you a customized shipping quote and you can decide if you wish to proceed or no with your order!

WHAT PAYMENT METHODS DOES THE BOWERY COMPANY ACCEPT?

We are accepting cash-on-delivery “COD” and secured credit card payment for UAE, KSA and GCC orders. For international orders we accept only secured credit card payment. We guarantee a safe shopping experience on our website and we currently accept Visa and MasterCard credit cards. We do accept also wire transfers and payments in-store by credit card.

ARE MY BANK DETAILS TRUSTED FOR ONLINE PAYMENTS AT THE BOWERY COMPANY?

At The Bowery Company we maintain the highest levels of security. Our site uses high-level encryption technology that encrypts the data you provide us, ensures it is safe and not accessible to any third party. Your data is only used to process orders and to serve you better. It will be under no circumstances disclosed to any third party.

WHAT COUNTRIES DOES THE BOWERY COMPANY SHIP TO?

THE BOWERY COMPANY ships to the world! If your country is not on our country list at checkout kindly send us an email to [email protected] for a customized quote.

DO YOU OFFER SAME DAY DELIVERY IN THE UAE?

Yes we can offer a Same Day Delivery in Dubai only for orders placed before 1PM and subject to the availability of our drivers. Kindly contact us before placing your order so that we can confirm the same day delivery.

IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?

All your purchases are insured against theft and accidental damage whilst in transit from THE BOWERY COMPANY to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. You have both a right AND a responsibility to inspect all items carefully during the delivery. Customers who sign for delivery and do not alert the driver of a damage upon delivery assume responsibility if the merchandise is damaged.To ensure that your purchases arrive safely and in perfect conditions, we require proof of delivery for all orders and are unable to authorize for packages to be delivered without a signature.

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Before your purchases have been prepared for delivery you can cancel an item, change the size or edit your billing and shipping details if you have chosen the Cash on Delivery method of payment. However, we are unable to combine orders or add pieces to an existing order once it has been placed. Orders that have been already placed and paid by credit card cannot be cancelled, however shipping details can be amended. If you need to make any amendments, please send us an email to [email protected].

DOES THE BOWERY COMPANY SHIP TO MULTIPLE ADDRESSES?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

HOW CAN I TRACK MY ORDER?

For KSA & INTERNATIONAL DELIVERIES: Once your order has been approved and your package is ready to leave our warehouse you will receive an email with an Airway Bill 'AWB' tracking code. Simply visit www.aramex.com or download ARAMEX app and enter your tracking code in the corresponding field "Track your shipment" on the Home page. Should you have any further questions, do not hesitate to contact us at [email protected].

WHEN WILL I BE CHARGED?

For UAE DELIVERIES, you have the option to pay at checkout on our website by credit card through our TELR portal, or Cash on Delivery upon reception of your order even though we highly encourage you to pay by credit card online to benefit from a contactless delivery.

For INTERNATIONAL DELIVERIES, you can only pay at checkout on our website by credit card through our TELR portal.

WHAT IS BUY NOW PAY LATER WITH TABBY?

Tabby lets you split your purchases into 4 interest-free payments or pay after your purchase within 14 days. Add what you want to your cart and choose Tabby at checkout. Sign up, link any card and get approved instantly. You will be able to split in 4 monthly payments by paying only 25% upfront and you will be reminded by Tabby about the rest. Completely free, no interest. 

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

At THE BOWERY COMPANY, our priority is a fast and reliable delivery to your doorsteps. However, to ensure your entire satisfaction, orders are subject to verification and approval before shipping and may take up to 72-hour during business days to process with tons of love and care.

Please note that business days do not include weekends and holidays.

Please note that orders placed after 1PM UAE time (UTC+4) will not be processed until the following business day. Orders placed on weekends and holidays will not be processed until the following business day.

Please note that deliveries can take longer during our Sale and Holiday Season periods when it may take up to 4 days for shipments to be processed. We work closely with our shipping partners to minimize the potential impact of delays on our customers.

UAE DELIVERIES

THE BOWERY COMPANY is pleased to extend customers FREE Standard Shipping in the UAE, which takes up to 3 business days after processing. 

Subject to areas restrictions: Delivery services to locations South or West of Abu Dhabi is considered “remote locations” (except Al Ain and any towns/locations on Abu Dhabi – Al Ain road and Dubai – Al Ain road). It includes, but is not limited to the following areas: Tarif area, Al Ruwais area, Abu Alabyadh area, Al Arrad area, Al Wagan area, Um El Zumool area, Madinat Zayed al Gharbiya area, Qareen Al Aish area, Al Hamra area.

INTERNATIONAL DELIVERIES

We are pleased to offer competitive international shipping fees thanks to our partner DHL. A more accurate shipping cost which depends on the destination and the volumetric weight of your items will be provided at checkout.

Delivery time frame within the GCC, Jordan and Egypt can go up to 15 working days from the day you receive your Airway Bill "AWB" tracking number. If the shipment needs to be delivered by road freight across the GCC it can take up to 30 days, a more accurate estimate will be given before the shipment departs our facilities. 

IS THERE ANY VAT TO PAY ON MY ORDER?

Starting January 1 2018, a VAT at a rate of 5% will be added at checkout on UAE and KSA orders.

ARE CUSTOMS DUTIES INCLUDED IN THE SHIPPING COSTS?

For UAE DELIVERIES, there are not customs duties to pay only a VAT at a rate of 5% should be paid at checkout from January 1, 2018.

For GCC, LEBANON, JORDAN and EGYPT DELIVERIES, any applicable VAT or customs duties will have to be paid to the courrier company upon delivery.

FOR EUROPEAN UNION + UK DELIVERIES

No additional taxes or customs duties are charged for articles that are shipped to the European Union and the UK. The shipping costs include VAT.

FOR THE REST OF THE WORLD

Customs duties are not included in our international shipping costs. We try to make our shipping costs as competitive as possible, but you may be charged your country’s import duties when your order reaches customs. As custom duties are out of our control, we are unable to confirm the financial limits that exempt you from being charged. We are also unfortunately unable to advise what these custom duties may be as these are governed locally and not charged by THE BOWERY COMPANY.

WHAT IS THE SHIPPING COST APPLIED OUTSIDE THE UAE?

For orders shipped outside the UAE, we are pleased to offer competitive international shipping fees thanks to our Partner Aramex. A more accurate shipping cost which depends on the destination and the volumetric weight of your items will be provided at checkout.

For bulk orders, do not hesitate to send us an email to [email protected] and we will be happy to assist you with a customized shipping solution.

HOW CAN I RETURN & EXCHANGE AN ITEM?

We hope that you love our furniture and accessories. With our Love-It-or-Leave-It Guarantee, you can return an item against a store credit within 7 days of receiving your order, if you’re not perfectly satisfied. Please note that this guarantee only applies to products purchased directly from THE BOWERY COMPANY or in-store and excludes these below listed categories / products:

  • Pre-orders
  • Existing sales
  • Art prints
  • Books
  • Candles
  • Wild Botanists dried flowers
  • Soft Furnishings : rugs, mats, bedspreads, throws and cushions, sofas and armchairs
  • Products that need assembly
  • Sofas, armchairs, divans, and other upholstered furniture
  • Showroom pieces

Please note that all returns should be sent back sealed in the “original brand” packaging provided. Otherwise if the product and the original brand packaging are not in a perfect resalable condition with absolutely no damage, no return can be made. We reserve the right to ask you for a picture of the returned package before we request a collection from our shipping partner.If the item has not been returned in a fully saleable condition we reserve the right to refuse to take back the item or to deduct up to 50% of the original selling price from the store credit.

  • Send us an email to [email protected] and our delivery agent will call you to collect your item (s) back to us.
  • If you are looking to exchange your item (s) for another one kindly mention it in the email.
  • Once the order has been shipped back to our warehouse, you will either receive your exchanged item delivered to you against a return fee, or if you are not proceeding with an exchange you will receive an email with a Promo Code with the value of your returned item (s) minus the return charge, to be used on our website against a future purchase.
  • The standard return fee is AED 25 but it could be higher and depends on the volumetric weight of your returned item (s). Please note that the return fee for large furniture pieces is AED 150 even if exchanged, the fees remain the same.

CAN I EXCHANGE AN ITEM RECEIVED AS A GIFT?

We are happy that you have received a beautiful gift from The Bowery Company. In order to exchange a gift, please contact us on [email protected] or pass by our showroom in Dubai with the gift in it is original box and the original gift exchange receipt. The gift should be sent back sealed in the “original brand” packaging provided. Otherwise if the product and the original brand packaging are not in a perfect resalable condition with absolutely no damage, no exchange can be made. You can exchange a gift within 14 days of the day mentioned on the gift exchange receipt. The exchange has to happen simultaneously in-store for another item. We cannot issue a refund or credit note against a gift return. Furthermore, we cannot do an exchange of a gift against another gift as it won’t be possible to exchange it afterwards.

Please note that gifts belonging to these categories cannot be exchanged or returned.

  • Pre-orders
  • Existing sales
  • Books
  • Soft Furnishings : rugs, mats, bedspreads, throws and cushions
  • Products that need assembly

IF I’M NOT HAPPY WITH MY ORDER, DO I GET A REFUND?

We do not offer exchanges, refunds, returns, cash back on below listed products  / categories:

  • Pre-orders
  • Existing sales
  • Art prints
  • Books
  • Wild Botanists dried flowers
  • Soft Furnishings : rugs, mats, bedspreads, throws and cushions
  • Products that need assembly (even if unmounted and put back in original box)

On all other products unless mentionned otherwise, we do offer the possibility of a return against a store credit minus a return fee or an exchange against another item minus a return fee. Please note, however that the exchange needs to happen simultaneously and within 7 days of receiving your order. In case of a return without an exchange we will issue a store credit equal to the amount of your order paid minus a return fee. The standard return fee for UAE orders is AED 25 but it could be higher and depends on the volumetric weight of your returned item (s) and can go up to AED 150. Kindly note that products dispatched from our warehouse do not come assembled, if assembly is required an additional fee of AED 150 is chargeable. Assembly can only be done for Dubai deliveries only.

DO YOU OFFER ASSEMBLY OF FURNITURE OR DO YOU DElIVER PRODUCTS ALREADY ASSEMBLED?

We dispatch orders from our warehouse without assembly as sent by the manufacturer to avoid any risk of damage during transportation. Should you require assembly of your received products, kindly contact our customer care service and we will be happy to send you our team to assemble it for you at an additional cost of AED 150. Kindly note that the service is valid in Dubai ONLY and is not applicable to orders delivered in other emirates. The assembly service should be booked prior to the delivery of the products that need assembly.

CAN I RETURN OR GET A REFUND ON A PRE-ORDERED PRODUCT, CUSTOMIZED PRODUCT OR A SALES ITEM?

Unfortunately, no return, exchange, cash back or refund can be made on pre-ordered, customized and sales items as well as on art prints, books, dried flowers and soft furnishings. Kindly note that any item that needs assembly CANNOT be returned, even if unmounted and put back in original box. We highly encourage you to visit us to see "live" our products in-store, discuss with our style advisers, or to contact us by email, calls or whatsApp and request pictures of products in above listed categories to avoid the disapointment of not being able to return/exchange/refund them if you are not satisifed by your purchases.

HOW TO USE A PROMOCODE FROM A RETURNED ORDER?

  • Visit thebowerycompany.com and shop your favorite products.
  • Before you PROCEED TO CHECKOUT to complete your order, please enter the code sent by email in the PROMO CODE field and click on APPLY. Your PROMO CODE amount will then be automatically deducted as payment on your order.
  • Complete your order by clicking on PLACE ORDER. Once an order is placed, you will receive an order number and a confirmation email with your order summary.
  • If your PROMO CODE exceeds the total order amount, the remaining balance will automatically be credited to your The Bowery Company account.
  • If your order amount exceeds the value of the PROMO CODE, the remaining balance which is exceeding the value of the PROMO CODE must be paid by Cash on Delivery 'COD' upon delivery of your item(s) or by credit card through our TELR portal if the delivery is in the UAE and by credit card if the delivery is for other countries.

CAN I RETURN AN ITEM PURCHASED WITH TABBY ON INSTALLMENT BASIS?

We do not offer exchanges, refunds, returns, cash back on below listed products  / categories even if purchased with the buy now pay later payment facility, Tabby :

  • Pre-orders
  • Made-to-Order / Customized items
  • Existing sales
  • Art prints
  • Books
  • Wild Botanists dried flowers
  • Soft Furnishings : rugs, mats, bedspreads, throws and cushions
  • Products that need assembly (even if unmounted and put back in original box)

If a returned item is none of the above, a return will be accepted. Please note that all returns should be sent back sealed in the “original brand” packaging provided. Otherwise if the product and the original brand packaging are not in a perfect resalable condition with absolutely no damage, no return can be made. A mandatory return fee of 5% of the item value will be applicable and will be deducted from the store credit issued against the value of the returned item. 

CAN I RETURN AN ITEM PURCHASED IN-STORE?

With our Love-It-or-Leave-It Guarantee, you can exchange an item purchased in-store within 7 days of purchase. We provide only instant exchanges and we do not offer returns against store credits for items purchased in-store. We do not offer exchanges, refunds, returns, cash back on below listed products  / categories even if purchased with the buy now pay later payment facility, Tabby :

  • Pre-orders
  • Made-to-Order / Customized items
  • Existing sales
  • Art prints
  • Books
  • Wild Botanists dried flowers
  • Soft Furnishings : rugs, mats, bedspreads, throws and cushions
  • Products that need assembly (even if unmounted and put back in original box)

Please note that all returns should be sent back sealed in the “original brand” packaging provided. Otherwise if the product and the original brand packaging are not in a perfect resalable condition with absolutely no damage, no return can be made. 

WHAT SHOULD I DO IF I RECEIVE MY ORDER IS INCOMPLETE, INCORRECT OR FAULTY?

Ooops, our mistake. We are very sorry that we could have sent you an item that is different to what you have ordered. If this is the case, kindly call immediately our Customer Care at +971568964712 or email us at [email protected] with the name/product code of the item (s) you were supposed to receive to schedule a replacement.

Please note that the return charge will be waived under the following circumstances:

  • Items that are faulty (i.e. received damaged or manufacturing fault)* See below for more information
  • Orders that arrive incomplete
  • Incorrect Items
We package all of our products with extra care so that they arrive to your doorstep snug, safe, and secure. We double-box many items and secure them with styro , and we refuse to sell products that are easily damaged during shipping. You have both a right AND a responsibility to inspect all items carefully during the delivery. Customers who sign for delivery and do not alert the driver of a damage upon delivery assume responsibility if the merchandise is damaged. If the product itself appears damaged or it’s the wrong item you must take pictures of the packaging when being handed over to you by the driver, you should contact us right away before the driver leaves and you may refuse the delivery. In this case, please take a photo of the state of the product (s) and any visible damage without taking the product (s) out of the box. Due to shipping and delivery company policies all damage claims WILL BE DENIED if you do not inform us / the driver immediately that the product (s) purchased is (are) damaged at the time of delivery. Please notify THE BOWERY COMPANY of refusal so we can anticipate the return and send out a new item.

IMPORTANT: Prior to signing you must inform the driver of any damage in order for any Damage Claim to be accepted. A failure to do so WILL NOT allow you to file a claim later if you find a damage when the boxes is (are) opened. Kindly note that any faulty item cannot be returned for a replacement if you do not notify us within 7 days of receiving the item.

The BOWERY COMPANY reserves the right to repair or replace the damaged item at its sole discretion.

I’VE FORGOTTEN MY PASSWORD – WHAT SHOULD I DO?

To re-set your password, follow the FORGOTTEN PASSWORD instructions on the My Account page. Please note that for security reasons we are unable to send your old password via email.

CAN I CLICK ON “BACK” IF I WANT TO AMEND MY ORDER WHILE ADDING MY CREDIT CARD DETAILS AT CHECKOUT?

Unfortunately, if you go back to the previous page or click on “BACK” or refresh the page while entering your credit card details, your order details will be erased and you will have to start your order again. We apologize for this inconvenience, as during the checkout process you are being moved to a secured payment portal which is independent from our website.

CAN I PLACE AN ORDER WITHOUT HAVING TO REGISTER AS A CUSTOMER?

Yes you can, but we would recommend you to register with us in order to keep a track of your orders with us and have your details saved for your next visit online. You can register before starting your shopping experience with us or at checkout in the dedicated field.

WHY AM I NOT MOVING TO THE NEXT PAGE WHEN I CLICK ON “PLACE ORDER” AT CHECKOUT?

When you visit the checkout page and try to place an order, you may have missed a few details that are not allowing you to move forward with your purchase:

  • Make sure to have register with us or log in. A reminder message will show on the left-hand side of the page asking you to do so.
  • Make sure to fill all fields with a *, these are mandatory to proceed with your order.
  • Make sure to remove from your basket items that are not suitable for your shipping country. You will see a notification message under the 2.SHIPPING METHOD saying: “Sorry, no quotes are available for this order at this time. Make sure you have the correct country, city and zip/post code.”
  • 4- Make sure to add a Zip/postal code at checkout if you see a * next to the corresponding field. If you do not have a Zip /postal code just fill it with 0000 and we will contact should we need more details on your delivery address.

I AM TRYING TO ADD A PROMOCODE AT CHECKOUT, BUT IT SAYS “PROMO CODE” NOT VALID, WHY?

There are many reasons why you may have this error message. The promo code may have expired and is not valid anymore, or it may not be cumulative with an existing offer. Kindly note that some promo codes can be only used once and are not valid on all listed items online. Do not hesitate to contact us if you need more information.

WHY HAVEN’T I RECEIVED MY ORDER CONFIRMATION EMAIL EVEN IF I COMPLETED THE CHECKOUT PROCESS?

You must have received an order confirmation email if you have fully completed the checkout process and landed on a page with an order confirmation number. The reason my be that our email may have ended up in your JUNK MAIL, it happens often with GMAIL accounts please check again and if you still didn’t receive your order confirmation email, kindly contact us on [email protected].

I AM HAVING TROUBLE RECEIVING THE BOWERY COMPANY EMAILS, HOW CAN I FIX THIS?

Add The Bowery Company to your address book to ensure mail delivery. Find your email provider below, and follow the step-by-step instructions on how to add The Bowery Company email addresses / domain to your address book.

If your email provider is not listed below, please contact them directly.

GMAIL USERS:

  • Open your email message.
  • Click on the arrow next to reply on the top right corner.
  • Click on "Add THE BOWERY COMPANY to your contacts list".
  • Our email addresses will be automatically entered into your contacts list.

MICROSOFT OUTLOOK USERS:

  • Open your email message.
  • Click on “home” at the top left corner.
  • Go to “Address book” at the top right corner.
  • Go to “File” and click on “New Entry”.
  • Click on “New Contact”.
  • Enter the email in the email tab.
  • Click on “Save and Close” on the top left corner.
  • Our email address will be automatically entered into your contacts list.

WINDOWS LIVE & HOTMAIL USERS:

  • Open your email message.
  • Click on the Settings icon on the top right corner.
  • Click on “More mail settings” from drop down menu.
  • Click on “Safe and blocked senders”.
  • Click on “Safe senders”.
  • Enter the emails in the box, and click on ‘Add to list’.

WHY AM I NOT ABLE TO ADD A MULTIPLE QUANTITY ON A PRODUCT I AM LOOKING TO PURCHASE?

The requested quantity may not be available unfortunately. Kindly contact us for more information on [email protected] and we can help you source alternative products or pre-order the requested quantity desired if available at our suppliers.

HOW DO I USE A PROMO CODE?

Once you have finished shopping and proceed to checkout you will find a field called PROMO CODE. Type your code in this field and click APPLY. The correct amount should be removed from your grand total.

I LIKED A PRODUCT, BUT I DON’T WANT TO BUY IT NOW, WHAT DO YOU RECOMMEND?

Add sold out items, coming soon items and products you love to your WISH LIST by clicking on the heart shape on the top right of each product, you must be registered with us to be able to do so and you will be able to consult them later and receive an email when your products are selling out or when they are back in stock.

WHAT DOES PRE-ORDER MEAN?

We have a main category called PRE-ORDER on the website where we display products that are not yet physically in stock in our warehouse but which are either on their way to us (oh yes! sea shipments take around 40 days) or which are available only on-demand. Instead on clicking on ADD TO CART you will need to click on PRE-ORDER. On the product page you will find a notice saying AVAILABILITY: PRE-ORDER and a message giving the expected arrival date. The arrival time is only an estimate and delays that are out of our hands (weather conditions, customs ‘clearance, our suppliers’ stock discrepancy...) can happen sometimes and we reserve the right to refuse any cancellation because of delays of less than 90 days from the mentioned ETA on your pre-order. Please contact us by email to [email protected] for more information.

We know how excited you could be, waiting for your pre-order to reach you! This is why we offer from time to time promotions and discounts on pre-orders. These offers are not cumulative with other promotions and cannot be claimed retrogradely.

WHERE IS YOUR STORE?

We are now located in our renovated showroom space in Al Quoz, just type : THE BOWERY COMPANY on Google Map to find us. Our full address is:

The Bowery Company

Al Mulla Warehouse C08 - Dubai.

We're open from Saturday to Thursday from 9AM to 6PM.

We also offer fast and free delivery to your home or office. You can shop from the comfort of your home in sweatpants with a cup of tea, 24h a day; avoid the traffic jam and the crowded malls! We will deliver your order to your doorsteps.

CAN I REQUEST A GIFT TO BE WRAPPED?

THE BOWERY COMPANY offers complimentary gift wrapping for small home accessories and decorative items. Unfortunately, we are unable to offer gift box options for furniture or sizeable home accessories; we apologize for any inconvenience.

CAN THE BOWERY COMPANY CUSTOMIZE FURNITURE?

Some designs are available in a wide variety of materials, finishes, dimensions and colors which one can choose from to receive a unique piece. Do not hesitate to contact us at [email protected] should you want to check if your favorite item exists in a different material, color or dimension. We can customize furniture on demand such as sideboards, marble coffee / side / dining tables, kindly contact us for more information.

CAN I ORDER ITEMS TO RESELL THEM?

If you are a retailer, we do offer wholesale terms on specific products with discounted prices and a minimum order quantity. Please send us an email to [email protected]">[email protected] with your company details and we will revert to you.

DO YOU OFFER A DESIGNER DISCOUNT?

Yes we do! If you are an interior designer or an interior stylist, kindly send us an email to [email protected] with your license to initiate a conversation and discuss ways we can work together and we will send you details about our trade program!

WHAT ITEMS CAN I ORDER AND RECEIVE INTERNATIONALLY?

We offer a wide selection of items to choose from across our home accessories, gifts and lighting sections. Unfortunately, some items may require special handling as specified by local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible.

You can see on the product description page if a product is suitable for an international delivery. At checkout, if you have added a product that is not suitable for your shipping country you will see an error message asking you to remove it from your basket to continue your checkout process.

Should you wish to get a shipping quote on items not mentioned as available for international shipping, kindly contact us on [email protected]">[email protected] and we will revert with a cost-effective international shipping quote for these specific products.

We are not responsible for products confiscated by the legal authorities of your country or state; we advise you to check your local laws in advance, before ordering, if you suspect that your country bans any products.

CAN I STILL ORDER ITEMS THAT ARE NOT AVAILABLE FOR INTERNATIONAL SHIPPING?

If you are interested in some of our products that are not open for international deliveries we can still send you a customized shipping quote and you can decide if you wish to proceed or no with your order!

WHAT PAYMENT METHODS DOES THE BOWERY COMPANY ACCEPT?

We are accepting cash-on-delivery “COD” and secured credit card payment for UAE orders. For international orders we accept only secured credit card payment. We guarantee a safe shopping experience on our website and we currently accept Visa and MasterCard credit cards and payments by credit card in-store.

ARE MY BANK DETAILS TRUSTED FOR ONLINE PAYMENTS AT THE BOWERY COMPANY?

At The Bowery Company we maintain the highest levels of security. Our site uses high-level encryption technology that encrypts the data you provide us, ensures it is safe and not accessible to any third party. Your data is only used to process orders and to serve you better. It will be under no circumstances disclosed to any third party.

WHAT COUNTRIES DOES THE BOWERY COMPANY SHIP TO?

THE BOWERY COMPANY ships to the world! If your country is not on our country list at checkout kindly send us an email to [email protected] for a customized quote.

DO YOU OFFER SAME DAY DELIVERY IN THE UAE?

Yes we can offer a Same Day Delivery in Dubai only for orders placed before 1PM and subject to the availability of our drivers. Kindly contact us before placing your order so that we can confirm the same day delivery.

IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?

All your purchases are insured against theft and accidental damage whilst in transit from THE BOWERY COMPANY to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. You have both a right AND a responsibility to inspect all items carefully during the delivery. Customers who sign for delivery and do not alert the driver of a damage upon delivery assume responsibility if the merchandise is damaged.To ensure that your purchases arrive safely and in perfect conditions, we require proof of delivery for all orders and are unable to authorize for packages to be delivered without a signature.

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Before your purchases have been prepared for delivery you can cancel an item, change the size or edit your billing and shipping details if you have chosen the Cash on Delivery method of payment. However, we are unable to combine orders or add pieces to an existing order once it has been placed. Orders that have been already placed and paid by credit card cannot be cancelled, however shipping details can be amended. If you need to make any amendments, please send us an email to [email protected].

DOES THE BOWERY COMPANY SHIP TO MULTIPLE ADDRESSES?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

HOW CAN I TRACK MY ORDER?

For KSA & INTERNATIONAL DELIVERIES: Once your order has been approved and your package is ready to leave our warehouse you will receive an email with an Airway Bill 'AWB' tracking code. Simply visit www.aramex.com or download ARAMEX app and enter your tracking code in the corresponding field "Track your shipment" on the Home page. Should you have any further questions, do not hesitate to contact us at [email protected].

WHEN WILL I BE CHARGED?

For UAE DELIVERIES, you have the option to pay at checkout on our website by credit card through our TELR portal, or Cash on Delivery upon reception of your order.

For INTERNATIONAL DELIVERIES, you can only pay at checkout on our website by credit card through our TELR portal.

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

At THE BOWERY COMPANY, our priority is a fast and reliable delivery to your doorsteps. However, to ensure your entire satisfaction, orders are subject to verification and approval before shipping and may take up to 72-hour during business days to process with tons of love and care.

Please note that business days do not include weekends and holidays.

Please note that orders placed after 1PM UAE time (UTC+4) will not be processed until the following business day. Orders placed on weekends and holidays will not be processed until the following business day.

Please note that deliveries can take longer during our Sale and Holiday Season periods when it may take up to 4 days for shipments to be processed. We work closely with our shipping partners to minimize the potential impact of delays on our customers.

UAE DELIVERIES

THE BOWERY COMPANY is pleased to extend customers FREE Standard Shipping in the UAE, which takes up to 3 business days after processing. 

Subject to areas restrictions: Delivery services to locations South or West of Abu Dhabi is considered “remote locations” (except Al Ain and any towns/locations on Abu Dhabi – Al Ain road and Dubai – Al Ain road). It includes, but is not limited to the following areas: Tarif area, Al Ruwais area, Abu Alabyadh area, Al Arrad area, Al Wagan area, Um El Zumool area, Madinat Zayed al Gharbiya area, Qareen Al Aish area, Al Hamra area.

INTERNATIONAL DELIVERIES

We are pleased to offer competitive international shipping fees thanks to our partner ARAMEX. A more accurate shipping cost which depends on the destination and the volumetric weight of your items will be provided at checkout.

Delivery time frame within the GCC, Jordan, Lebanon and Egypt varies between 6 to 10 working days from the day you receive your Airway Bill "AWB" tracking number. For other countries, delivery can take up to 7 days.

HOW CAN I CONTACT ARAMEX?

Please see the relevant help line number for your destination below:

UAE : 600 544000

Saudi Arabia: +971 800 626744

For other countries kindly visit www.aramex.com

IS THERE ANY VAT TO PAY ON MY ORDER?

Starting January 1 2018, a VAT at a rate of 5% will be added at checkout on UAE and KSA orders.

ARE CUSTOMS DUTIES INCLUDED IN THE SHIPPING COSTS?

For UAE DELIVERIES, there are not customs duties to pay only a VAT at a rate of 5% should be paid at checkout from January 1, 2018.

For GCC, LEBANON, JORDAN and EGYPT DELIVERIES, any applicable VAT or customs duties will have to be paid to the courrier company upon delivery.

FOR EUROPEAN UNION + UK DELIVERIES

No additional taxes or customs duties are charged for articles that are shipped to the European Union and the UK. The shipping costs include VAT.

FOR THE REST OF THE WORLD

Customs duties are not included in our international shipping costs. We try to make our shipping costs as competitive as possible, but you may be charged your country’s import duties when your order reaches customs. As custom duties are out of our control, we are unable to confirm the financial limits that exempt you from being charged. We are also unfortunately unable to advise what these custom duties may be as these are governed locally and not charged by THE BOWERY COMPANY.

WHAT IS THE SHIPPING COST APPLIED OUTSIDE THE UAE?

For orders shipped outside the UAE, we are pleased to offer competitive international shipping fees thanks to our Partner Aramex. A more accurate shipping cost which depends on the destination and the volumetric weight of your items will be provided at checkout.

For bulk orders, do not hesitate to send us an email to [email protected] and we will be happy to assist you with a customized shipping solution.

HOW CAN I RETURN & EXCHANGE AN ITEM?

We hope that you love our furniture and accessories. With our Love-It-or-Leave-It Guarantee, you can return an item against a store credit within 7 days of receiving your order, if you’re not perfectly satisfied. Please note that this guarantee only applies to products purchased directly from THE BOWERY COMPANY or in-store and excludes these below listed categories / products:

  • Pre-orders
  • Existing sales
  • Art prints
  • Books
  • Wild Botanists dried flowers
  • Soft Furnishings : rugs, mats, bedspreads, throws and cushions
  • Products that need assembly

Please note that all returns should be sent back sealed in the “original brand” packaging provided. Otherwise if the product and the original brand packaging are not in a perfect resalable condition with absolutely no damage, no return can be made. We reserve the right to ask you for a picture of the returned package before we request a collection from our shipping partner.

  • Send us an email to [email protected] and our delivery agent will call you to collect your item (s) back to us.
  • If you are looking to exchange your item (s) for another one kindly mention it in the email.
  • Once the order has been shipped back to our warehouse, you will either receive your exchanged item delivered to you against a return fee, or if you are not proceeding with an exchange you will receive an email with a Promo Code with the value of your returned item (s) minus the return charge, to be used on our website against a future purchase.
  • The standard return fee is AED 25 but it could be higher and depends on the volumetric weight of your returned item (s). Please note that the return fee for large furniture pieces is AED 150 even if exchanged, the fees remain the same.

CAN I EXCHANGE AN ITEM RECEIVED AS A GIFT?

We are happy that you have received a beautiful gift from The Bowery Company. In order to exchange a gift, please contact us on [email protected] or pass by our showroom in Dubai with the gift in it is original box and the original gift exchange receipt. The gift should be sent back sealed in the “original brand” packaging provided. Otherwise if the product and the original brand packaging are not in a perfect resalable condition with absolutely no damage, no exchange can be made. You can exchange a gift within 14 days of the day mentioned on the gift exchange receipt. The exchange has to happen simultaneously in-store for another item. We cannot issue a refund or credit note against a gift return. Furthermore, we cannot do an exchange of a gift against another gift as it won’t be possible to exchange it afterwards.

Please note that gifts belonging to these categories cannot be exchanged or returned.

  • Pre-orders
  • Existing sales
  • Books
  • Soft Furnishings : rugs, mats, bedspreads, throws and cushions
  • Products that need assembly

IF I’M NOT HAPPY WITH MY ORDER, DO I GET A REFUND?

We do not offer exchanges, refunds, returns, cash back on below listed products  / categories:

  • Pre-orders
  • Existing sales
  • Art prints
  • Books
  • Wild Botanists dried flowers
  • Soft Furnishings : rugs, mats, bedspreads, throws and cushions
  • Products that need assembly (even if unmounted and put back in original box)

On all other products unless mentionned otherwise, we do offer the possibility of a return against a store credit minus a return fee or an exchange against another item minus a return fee. Please note, however that the exchange needs to happen simultaneously and within 7 days of receiving your order. In case of a return without an exchange we will issue a store credit equal to the amount of your order paid minus a return fee. The standard return fee for UAE orders is AED 25 but it could be higher and depends on the volumetric weight of your returned item (s) and can go up to AED 150.

CAN I RETURN OR GET A REFUND ON A PRE-ORDERED PRODUCT, CUSTOMIZED PRODUCT OR A SALES ITEM?

Unfortunately, no return, exchange, cash back or refund can be made on pre-ordered, customized and sales items as well as on art prints, books, dried flowers and soft furnishings. Kindly note that any item that needs assembly CANNOT be returned, even if unmounted and put back in original box. We highly encourage you to visit us to see "live" our products in-store, discuss with our style advisers, or to contact us by email, calls or whatsApp and request pictures of products in above listed categories to avoid the disapointment of not being able to return/exchange/refund them if you are not satisifed by your purchases.

HOW TO USE A PROMOCODE FROM A RETURNED ORDER?

  • Visit thebowerycompany.com and shop your favorite products.
  • Before you PROCEED TO CHECKOUT to complete your order, please enter the code sent by email in the PROMO CODE field. Your PROMO CODE amount will then be automatically deducted as payment on your order.
  • Complete your order by clicking on PLACE ORDER. Once an order is placed, you will receive an order number and a confirmation email with your order summary.
  • If your PROMO CODE exceeds the total order amount, the remaining balance will automatically be credited to your The Bowery Company account.
  • If your order amount exceeds the value of the PROMO CODE, the remaining balance which is exceeding the value of the PROMO CODE must be paid by Cash on Delivery 'COD' upon delivery of your item(s) or by credit card through TELR portal if the delivery is in the UAE or KSA and by credit card if the delivery is for other countries.

WHAT SHOULD I DO IF I RECEIVE MY ORDER IS INCOMPLETE, INCORRECT OR FAULTY?

Ooops, our mistake. We are very sorry that we could have sent you an item that is different to what you have ordered. If this is the case, kindly call immediately our Customer Care at +971568964712 or email us at [email protected] with the name/product code of the item (s) you were supposed to receive to schedule a replacement.

Please note that the return charge will be waived under the following circumstances:

  • Items that are faulty (i.e. received damaged or manufacturing fault)* See below for more information
  • Orders that arrive incomplete
  • Incorrect Items
We package all of our products with extra care so that they arrive to your doorstep snug, safe, and secure. We double-box many items and secure them with styro , and we refuse to sell products that are easily damaged during shipping. You have both a right AND a responsibility to inspect all items carefully during the delivery. Customers who sign for delivery and do not alert the driver of a damage upon delivery assume responsibility if the merchandise is damaged. If the product itself appears damaged or it’s the wrong item you must take pictures of the packaging when being handed over to you by the driver, you should contact us right away before the driver leaves and you may refuse the delivery. In this case, please take a photo of the state of the product (s) and any visible damage without taking the product (s) out of the box. Due to shipping and delivery company policies all damage claims WILL BE DENIED if you do not inform us / the driver immediately that the product (s) purchased is (are) damaged at the time of delivery. Please notify THE BOWERY COMPANY of refusal so we can anticipate the return and send out a new item.

IMPORTANT: Prior to signing you must inform the driver of any damage in order for any Damage Claim to be accepted. A failure to do so WILL NOT allow you to file a claim later if you find a damage when the boxes is (are) opened. Kindly note that any faulty item cannot be returned for a replacement if you do not notify us within 7 days of receiving the item.

The BOWERY COMPANY reserves the right to repair or replace the damaged item at its sole discretion.

I’VE FORGOTTEN MY PASSWORD – WHAT SHOULD I DO?

To re-set your password, follow the FORGOTTEN PASSWORD instructions on the LOG IN page. Please note that for security reasons we are unable to send your old password via email.

CAN I CLICK ON “BACK” IF I WANT TO AMEND MY ORDER WHILE ADDING MY CREDIT CARD DETAILS AT CHECKOUT?

Unfortunately, if you go back to the previous page or click on “BACK” or refresh the page while entering your credit card details, your order details will be erased and you will have to start your order again. We apologize for this inconvenience, as during the checkout process you are being moved to a secured payment portal which is independent from our website.

CAN I PLACE AN ORDER WITHOUT HAVING TO REGISTER AS A CUSTOMER?

Yes you can, but we would recommend you to register with us in order to keep a track of your orders with us and have your details saved for your next visit online. You can register before starting your shopping experience with us or at checkout in the dedicated field.

WHY AM I NOT MOVING TO THE NEXT PAGE WHEN I CLICK ON “PLACE ORDER” AT CHECKOUT?

When you visit the checkout page and try to place an order, you may have missed a few details that are not allowing you to move forward with your purchase:

  • Make sure to have register with us or log in. A reminder message will show on the left-hand side of the page asking you to do so.
  • Make sure to fill all fields with a *, these are mandatory to proceed with your order.
  • Make sure to remove from your basket items that are not suitable for your shipping country. You will see a notification message under the 2.SHIPPING METHOD saying: “Sorry, no quotes are available for this order at this time. Make sure you have the correct country, city and zip/post code.”
  • 4- Make sure to add a Zip/postal code at checkout if you see a * next to the corresponding field. If you do not have a Zip /postal code just fill it with 0000 and we will contact should we need more details on your delivery address.

I AM TRYING TO ADD A PROMOCODE AT CHECKOUT, BUT IT SAYS “PROMO CODE” NOT VALID, WHY?

There are many reasons why you may have this error message. The promo code may have expired and is not valid anymore, or it may not be cumulative with an existing offer. Kindly note that some promo codes can be only used once and are not valid on specific products categories such as sales, books, and customized items such as neon/led signs. Do not hesitate to contact us if you need more information.

WHY HAVEN’T I RECEIVED MY ORDER CONFIRMATION EMAIL EVEN IF I COMPLETED THE CHECKOUT PROCESS?

You must have received an order confirmation email if you have fully completed the checkout process and landed on a page with an order confirmation number. The reason my be that our email may have ended up in your JUNK MAIL, it happens often with GMAIL accounts please check again and if you still didn’t receive your order confirmation email, kindly contact us on [email protected].

I AM HAVING TROUBLE RECEIVING THE BOWERY COMPANY EMAILS, HOW CAN I FIX THIS?

Add The Bowery Company to your address book to ensure mail delivery. Find your email provider below, and follow the step-by-step instructions on how to add The Bowery Company email addresses / domain to your address book.

If your email provider is not listed below, please contact them directly.

GMAIL USERS:

  • Open your email message.
  • Click on the arrow next to reply on the top right corner.
  • Click on "Add THE BOWERY COMPANY to your contacts list".
  • Our email addresses will be automatically entered into your contacts list.

MICROSOFT OUTLOOK USERS:

  • Open your email message.
  • Click on “home” at the top left corner.
  • Go to “Address book” at the top right corner.
  • Go to “File” and click on “New Entry”.
  • Click on “New Contact”.
  • Enter the email in the email tab.
  • Click on “Save and Close” on the top left corner.
  • Our email address will be automatically entered into your contacts list.

WINDOWS LIVE & HOTMAIL USERS:

  • Open your email message.
  • Click on the Settings icon on the top right corner.
  • Click on “More mail settings” from drop down menu.
  • Click on “Safe and blocked senders”.
  • Click on “Safe senders”.
  • Enter the emails in the box, and click on ‘Add to list’.

WHY AM I NOT ABLE TO ADD A MULTIPLE QUANTITY ON A PRODUCT I AM LOOKING TO PURCHASE?

The requested quantity may not be available unfortunately. Kindly contact us for more information on [email protected] and we can help you source alternative products or pre-order the requested quantity desired if available at our suppliers.