Hey Gorgeous! Enjoy 10%* Off your first order with us with code "tbcwelcome" at checkout! * Restrictions apply

  • *Free Shipping
  • Cash On Delivery
  • Easy Returns
  • *Free Shipping
  • Cash On Delivery
  • Easy Returns

Shipping and Returns

At THE BOWERY COMPANY, our priority is a fast and reliable delivery to your doorsteps. However, to ensure your entire satisfaction, orders are subject to verification and approval before shipping and may take up to 48-hour to process with tons of love and care.

Please note that orders placed after 1PM UAE time (UTC+4) will not be processed until the following business day. Orders placed on weekends and holidays will not be processed until the following business day and deliveries can take longer during our Sale and Holiday Season periods when it may take up to 72 hours for shipments to be processed.

UAE DELIVERY:

We ship for FREE in the UAE* in 48h during business days. Once your order has been approved and your package is ready to leave our warehouse, you will either receive a call from one of our agents to arrange a delivery at your convenience or you will receive a SMS or an email with an Airway Bill 'AWB' tracking code. Simply visit https://www.aramex.com/track/shipments or download ARAMEX app and enter your tracking code in the corresponding field TRACK SHIPMENTS by number on the Home page.

*Subject to areas restrictions: Delivery services to locations South or West of Abu Dhabi is considered “remote locations” (except Al Ain and any towns/locations on Abu Dhabi – Al Ain road and Dubai – Al Ain road). It includes, but is not limited to the following areas: Tarif area, Al Ruwais area, Abu Alabyadh area, Al Arrad area, Al Wagan area, Um El Zumool area, Madinat Zayed al Gharbiya area, Qareen Al Aish area, Al Hamra area.

INTERNATIONAL DELIVERIES:

We are pleased to offer competitive international shipping fees thanks to our partner ARAMEX. A more accurate shipping cost which depends on the destination and the volumetric weight of your items will be provided at checkout.

Delivery time frame within the GCC, Jordan, Lebanon and Egypt varies between 6 to 10 working days from the day you receive your Airway Bill "AWB" tracking number. For other countries, delivery can take up to 7 days. International orders are subject to duties, customs, and value added taxes.

Kindly check our FAQs for more information.

The Bowery Company will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

We hope that you love our furniture and accessories. With our Love-It-or-Leave-It Guarantee, you can return an item within 7 days of receiving your order if you’re not perfectly satisfied. Please note that this guarantee only applies to products purchased directly from THE BOWERY COMPANY.

Please note that all returns should be sent back sealed in the “original brand” packaging provided. Otherwise if the product is not in a perfect resalable condition, no return can be made.

We reserve the right to ask you for a picture of the returned package before we request a collection from our partner ARAMEX.

  • Send us an email to hello@thebowerycompany.com and our delivery agent will call you to collect your item (s) back to us.
  • If you are looking to exchange your item (s) for another one kindly mention it in the email, in this case the return fee will be waived.
  • Once the order has been shipped back to our warehouse, you will either receive your exchanged item delivered to you, or if you are not proceeding with an exchange you will receive an email with a Promo Code with the value of your returned item (s) minus the return charge, to be used on our website against a future purchase.
  • The standard return fee is AED 25 but it could be higher and depends on the volumetric weight of your returned item (s).
REFUNDS & EXCHANGES:

Unfortunately, we do not offer refunds and we are unable to offer cash back. However, we offer free exchanges. This means that if you place an order and the product received does not satisfy you, you can exchange your item free of charge. This will give you the opportunity to order another item of your choice. Please note, however that the exchange needs to happen simultaneously and within 7 days of receiving your order. In case of a return without an exchange we will issue a store credit equal to the amount of your order paid minus a return fee. The standard return fee is AED 25 but it could be higher and depends on the volumetric weight of your returned item (s).

HOW TO USE A PROMOCODE FROM A RETURNED ORDER?
  • Visit www.thebowerycompany.com and shop your favorite products.
  • Before you PROCEED TO CHECKOUT to complete your order, please enter the code sent by email in the PROMO CODE field. Your PROMO CODE amount will then be automatically deducted as payment on your order.
  • Complete your order by clicking on PLACE ORDER. Once an order is placed, you will receive an order number and a confirmation email with your order summary.
  • If your PROMO CODE exceeds the total order amount, the remaining balance will automatically be credited to your The Bowery Company account.
  • If your order amount exceeds the value of the PROMO CODE, the remaining balance which is exceeding the value of the PROMO CODE must be paid by Cash on Delivery 'COD' upon delivery of your item(s) or by credit card through Payfort portal if the delivery is in the UAE or KSA and by credit card if the delivery is for other countries.
INCOMPLETE, INCORRECT OR FAULTY ITEMS:

We are very sorry if we could have sent you an item that is different to what you have ordered. If this is the case, kindly call immediately our Customer Care at +971568964712 or email us at hello@thebowerycompany.com with the name/product code of the item (s) you were supposed to receive to schedule a replacement.

We package all of our products with extra care so that they arrive to your doorstep snug, safe, and secure. We double-box many items and secure them with styro , and we refuse to sell products that are easily damaged during shipping. You have both a right AND a responsibility to inspect all items carefully during the delivery. Customers who sign for delivery and do not alert the driver of a damage upon delivery assume responsibility if the merchandise is damaged. If the product itself appears damaged or it’s the wrong item you must take pictures of the packaging when being handed over to you by the driver, you should contact us right away before the driver leaves and you may refuse the delivery. In this case, please take a photo of the state of the product (s) and any visible damage without taking the product (s) out of the box. Due to shipping and delivery company policies all damage claims WILL BE DENIED if you do not inform us / the driver immediately that the product (s) purchased is (are) damaged at the time of delivery. Please notify THE BOWERY COMPANY of refusal so we can anticipate the return and send out a new item. IMPORTANT: Prior to signing you must inform the driver of any damage in order for any Damage Claim to be accepted. A failure to do so WILL NOT allow you to file a claim later if you find a damage when the boxes is (are) opened.

The BOWERY COMPANY reserves the right to repair or replace the damaged item at its sole discretion.

PRE-ORDERED AND CUSTOMIZED ITEMS:

Unfortunately, no return or refund can be made on pre-ordered, customized and sales items.

 

© The Bowery Company 2016 - All Reserves. Designed & Developed by Tibs

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